SHIPPING

Which countries do you ship to?

Deliverable Areas:

We currently ship to the United States, Canada, United Kingdom, France, Germany, Italy, Spain, Netherlands, Estonia, Austria, Australia, Brazil, Denmark, Poland, Belgium, Finland, Czech Republic, Colombia, Croatia, Latvia, Lithuania, Luxembourg, Malta, Malaysia, Mexico, South Africa, Portugal, Sweden, Switzerland, Cyprus, Slovakia, Slovenia, Thailand, Turkey, Ukraine, Greece, Hungary, Israel, Singapore, New Zealand, Vietnam, and other supported regions.

Undeliverable Areas:

Regions that are not available at checkout are currently outside our delivery coverage.

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How much does shipping cost?

DHL Express Shipping: USD $10

UPS Express Shipping: USD $10

FedEx Express Shipping: USD $10

FREE SHIPPING on orders over USD $40

Shipping fees are calculated based on the order amount before taxes.

For other supported countries and regions, estimated delivery times may vary depending on the destination, customs clearance, and local delivery services.

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How long does shipping take?

Estimated shipping times vary depending on the destination, shipping method, customs clearance, local delivery conditions, and other factors.

The shipping time listed above is for reference only. Actual delivery times may vary depending on the destination and circumstances at the time of shipment.

Please note that delivery may take longer during public holidays, promotional periods, severe weather, customs inspections, or other circumstances beyond our control.

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How long does it take for my order to be processed and sent?

Once your payment has been successfully verified, we generally process your order within 1–3 business days.

During weekends, holidays, promotional events, or periods of high order volume, processing may take slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Please allow approximately 24–72 hours for tracking information to update after your order has been shipped.

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My order has already been shipped, but I need to change my address. What should I do?

Unfortunately, once an order has been shipped, we are generally unable to change the delivery address.

If your order has not yet been shipped, please contact us as soon as possible at:

support@jdhdbs.com

We will try our best to update your shipping information before the order is processed.

Please carefully check your shipping address, apartment or unit number, city, state/province, ZIP/postal code, country, telephone number, and email address before completing your order.

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The tracking states that my package has been delivered, but I have not received it. What should I do?

If your tracking information shows that the package has been delivered but you have not received it, please first:

• Check your mailbox, front door, reception area, or other possible delivery locations.
• Ask household members or neighbors whether they received the package on your behalf.
• Contact the shipping carrier directly using your tracking number.

If the carrier is unable to locate your package, please contact us at:

support@jdhdbs.com

Please provide your order number and tracking number, and we will assist you in investigating the missing package.

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Why have I only received part of my order?

Some products may be shipped separately because they are stored at different fulfillment locations.

As a result, you may receive multiple packages and multiple tracking numbers for the same order.

If you have received only part of your order, please allow an additional 2–3 business days for the remaining package(s) to arrive.

If the remaining items still have not arrived, please contact us at:

support@jdhdbs.com

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Can I expedite my shipping?

If you need your order before a specific date, you may leave a note during checkout or contact our customer service team before placing your order.

We will do our best to accommodate your request whenever possible.

However, delivery dates cannot be guaranteed due to customs clearance, carrier delays, weather conditions, and other circumstances beyond our control.

Please note that expedited arrangements generally cannot be made after an order has already been shipped.

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I ordered the products for a trip or event, but they arrived too late. Can I cancel or return them?

Orders may be cancelled before they have been processed or shipped.

Once an order has already been shipped, we are generally unable to cancel or recall the shipment.

If you no longer need the product after receiving it, you may contact us to request a return in accordance with our Returns & Refund Policy.

Unless the return is caused by an error on our part or a defective product, the customer is responsible for the return shipping cost.

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Taxes & Customs Duties

For orders shipped to the United States, customers will generally only be charged the amount displayed during checkout unless otherwise stated.

For international orders, customs duties, import taxes, VAT, brokerage fees, or other charges may be imposed by the destination country.

Unless otherwise stated at checkout, these additional charges are the responsibility of the customer.

Customs policies vary by country, and we recommend checking your local customs regulations if you are unsure whether additional charges may apply.

Please note that JDHDBS cannot declare purchased products as gifts or intentionally declare a value lower than the actual transaction value for customs purposes.

Customs clearance may also result in additional delivery delays that are outside our control.

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Incorrect or Incomplete Shipping Address

Customers are responsible for providing accurate and complete shipping information when placing an order.

If a package cannot be delivered because the customer provided an incorrect or incomplete address, additional shipping charges may be required for redelivery.

Please contact us as soon as possible if you notice an error in your shipping information.